![]() He also stated that I would need to call customer service to book another time. After calling his number twice, he answered his phone and told me that he was not delivering the item that day as he had been assigned elsewhere. The next morning, at 9:16 am, I called the driver to confirm that he would arrive by 10:00 am. He answered that it could, and that he would deliver it by 10:00 am. I asked if the order could be delivered the following morning before 10:00 am. I told him that I would not be home at that time. He indicated that he was stuck in traffic and could not make the delivery until 8:30 pm that evening. When he answered the phone I introduced myself and asked if he would be here soon. At that point, I asked him specifically “Are you sure you can be back at 5:00 pm? Because I will not be available any later.” He was very confident in saying that he would be back at 5:00 pm.Īt 5:00 pm, I had not received a call from the driver, so I called the number he had called me from earlier that day. ![]() ![]() When I pointed this out to the driver he indicated that he had, in fact, seen my item at the warehouse earlier that day and that he would return with my order at 5:00 pm the same day. When I checked the shipping label on the two boxes, neither of them were addressed to me and had a different address. He immediately asked me to sign a yellow paper, which I refused before closely looking at the boxes. Upon exiting my residence, I noticed the driver standing out front with two boxes that appeared too small to be the vanity. The driver arrived at approximately 2:30 pm and contacted me to let me know he had arrived. She also indicated that the driver should be making the delivery by 2:30 pm. After holding for approximately 20 minutes, the representative informed me that the driver was delayed at Target, which is about half a mile from my residence. On September 20 at approximately 1:45 pm, I contacted CEVA’s customer service by phone because I hadn’t heard from anyone regarding my delivery. Shortly thereafter I received an email confirmation of my selection, which also stated that I would receive a call from the driver 30 minutes prior to arrival. Subsequently, I received a request to pick a date and time for the delivery.įrom the available dates and times, I chose Septemfrom 9:00 am to 2:00 pm. Shortly after I placed my order I received a confirmation, along with an estimated delivery date. On September 10, 2018, I placed my first order. I am a first-time customer of Houzz and in the process of renovating my bathroom so I planned to source a number of items from. Take HomeAdvisor for example or Angie's List over this company any day. The whole process has been a disaster from the start when I was promised positive results and received not one single lead. Right now we are battling them in small claims court. I even offered to pay the four months which is $200 a month to cancel the contract for $800 and they refused to do so. I have been fighting with them to get a refund and to cancel it and they keep telling me that can't be cancelled and it gets better but nothing gets better their customer service is a complete joke and because of this I would love to tarnish the reputation of houzz. Literally have not even gotten one single job when I was told to keep waiting and waiting for results and nothing positive came of it. They suck you into it and take advantage of you. It has been over 8 months since I've paid $2,600 for their services which is a yearly contract you cannot get out of. If you are a company I highly suggest and recommend not to use Houzz services. Long story short houzz is is a scam and will take advantage of anyone or any company if you give them the chance.
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